Privacy Policy

Last updated: March 1, 2026

1. Information We Collect

We collect information you provide directly, including your name, email address, company name, phone number, and payment information when you create an account or use our services.

We also automatically collect usage data including call logs, agent configurations, analytics data, IP addresses, browser type, and device information when you interact with our platform.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI voice agent services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and fraud
  • Train and improve our AI models (with anonymized data only)

3. Call Recording & Transcription

JagCall records and transcribes calls handled by AI agents for quality assurance, analytics, and service improvement purposes. Call recordings are stored securely and retained according to your account settings. You are responsible for complying with local call recording laws and obtaining necessary consent from callers.

4. Data Sharing

We do not sell your personal information. We may share your data with:

  • Service providers who assist in operating our platform (hosting, payment processing, telephony)
  • Professional advisors (lawyers, auditors) as needed
  • Law enforcement when required by law or to protect our rights
  • Third-party integrations you explicitly connect (CRM, calendars, etc.)

5. Data Security

We implement industry-standard security measures including encryption at rest and in transit, SOC 2 compliance, regular security audits, and role-based access controls. For more details, visit our Security page.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings are retained based on your plan settings (default: 90 days). You can request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt out of marketing communications

8. Cookies

We use essential cookies for authentication and security, and optional analytics cookies to improve our service. You can manage cookie preferences in your browser settings.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or through the platform. Continued use after changes constitutes acceptance.

10. Contact Us

For privacy-related questions or requests, contact us at privacy@jagcall.com or visit our Contact page.